Hi-ya, I'm Miyah [my-uh]
AI Content and Knowledge Leader
Good thing invisibility is my superpower. I design content and knowledge infrastructure that makes complex products feel effortless to use, simple to support, and reliable for AI.
Invisible systems. Obvious impacts.
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Self-serve success rate
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Users supported
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AI hallucination reduction
Content Systems
how I build them“Four systems, one loop. Each one supports the others, and together they make complex products feel effortless.
I build content not as words but as infrastructure — the operating layer behind every product, team, and the AI that reads them.”
Governance keeps the system honest.
Retrieval makes the answer findable.
Intelligence learns from every loop.
Performance is the proof.
Built through experience.
A career built on projects systems that compound.
Precision wasn't a style — it was the bar.
Knowledge architecture is an organizational lever, not a documentation chore.
Scale exposes the weakest joint in a system.
Content has to work for the systems that read it.
About.
I work where content systems meet the rest of the organization — in the joints between product, support, and operations, and now between knowledge and the models that consume it. The interesting problems are rarely in the words themselves. They live in the taxonomies, the ownership models, the retrieval, the governance, and the feedback loops that decide whether content holds up at scale.
My job is to diagnose those systems and build the function that runs them. That means writing the architecture, hiring the team, setting the standards, and proving the outcomes — in that order. I lead with evidence, work in long arcs, and treat trust as a measurable property of the work.
I solve root causes and build structures that scale.
I create alignment, clarity, and momentum across teams.
I use outcomes and signal to guide sound decisions.
Ravenclaw. Mom of two tiny executives. Writing toward publication. Sea air preferred.
