AI inheritswhat’s around it

When chaos is the input, the business pays for the output.

I’m Miyah. I build the systems and teams that help AI earn its keep.

Blank page to battle-tested

I’ve built knowledge systems from nothing and rebuilt them after years of growth, complexity, and sprawl.

MNTN, from scratch

  • 97%+10 months and counting

    self-serve resolution sustained

  • $300K

    estimated annual support capacity freed

Block, at scale

  • 17,500+

    knowledge assets governed

  • 45%

    fewer AI hallucinations

See how I did it

Best when building

  • AI readiness

    I design the knowledge layer behind RAG: authoritative sources, retrieval-ready structure, and evals.

    • Documents
    • Databases

    Retrieve

    Answer

    • Evals:
    • Grounded
    • Fresh

  • Knowledge architecture

    I structure knowledge for governance and contextual retrieval through taxonomies, content models, metadata, source authority, and lifecycle controls.

  • Content operations

    I design the operating systems that keep knowledge current: ownership, review cadences, and change management.

  • Performance intelligence

    I connect search, AI, and support signals to diagnose failure patterns and prioritize the fix.

    Pattern

    Findability issue

    Knowledge gap

    Fix next:NavigationSource

A piece of my mind

Chapters of my work

  • MNTN2025–present48% → 87%Article resolution
  • Block2022–2025+86%Quarterly output, same headcount
  • LendingClub2019–2022100/100Manager effectiveness, 3 consecutive surveys
  • Morgan Stanley2015–2019where it started15K+Advisors supported nationwide

Nerding out over…

  • Agentic workflows
  • RAG retrieval
  • Content modeling

Telling on myself

I’ve always had two instincts: write everything down and put everything in order. Growing up, that meant keeping diaries that almost always got me in trouble and reorganizing the pantry into a system dad didn’t know he needed. Not much has changed.

I live on a quiet mountainside in Utah. When I’m not redesigning AI and knowledge systems, I’m usually applying some of those same design principles to my house.

Also in my drafts folder: children’s books.

Know an illustrator? Email me

A clay-style illustration of Miyah Alba, sitting